Frequently Asked Questions

1. How long are shipping times?

Your products will ship within two to five days of your order. Then, due to COVID-19 delays, it may take up to three weeks for your product to reach your doorstep. (And hey, thanks for understanding and supporting a small business during these trying times!). Each product at Lamoille Yoga has an estimated delivery time that you can find in the product description. 

2. What's your return policy?

Exceptions / non-returnable items

Certain types of items cannot be returned. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges 

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

Refunds

All sales are final

3. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective  -- then simply contact us with a picture of the wrong item and we give will get the correct item to you. You won’t be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.